Terms and Conditions
These terms and conditions do not affect your statutory rights as a consumer. The consumers statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended).
These terms and conditions may be changed at any time and will be posted online. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website.
2 Ordering From Us
You are deemed to have placed an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors prior to confirming the order. Once completed, we will send you an order acknowledgement detailing the products you have ordered and the pricing to the e-mail address provided during the ordering process. The order is only accepted by Crystal Events and Design Ltd upon dispatch of the ordered goods and confirmed via a dispatch confirmation e-mail even if your payment has been processed immediately.
2.1 We may refuse to accept an order
- Where goods are not available
- Where we cannot obtain authorization for your payment
- If there has been a pricing or description error
- If you do not meet any eligibility criteria set out in our terms and conditions
3.1 Where we charge separately for shipping, the appropriate rates are shown on the Delivery Information page.
3.2 Should an incorrect price be displayed, Crystal Events and Design Ltd reserves the right to refuse orders as set out in ‘Ordering From Us’ (above).
3.3 All prices quoted by the Company are only valid at the time of contract and are exclusive of any other matters unless otherwise agreed and may be changed at any time.
3.4 The Company reserves the right to revise the quoted price in the event of unforeseen and extraordinary expenses for the Company appertaining the goods.
3.5 Please note, online prices may differ from in store prices.
3.6 VAT – we do not charge VAT.
4.1 Delivery is deemed to be successful once the products have arrived at the address provided for delivery.
4.2 If a signature is required you should check the order before signing. Should there be any shortages or damages, these must be notified to Crystal Events and Design Ltd by e-mail – firstname.lastname@example.org within 1 working day of delivery.
4.3 Other products may be left at the recipients address without a signature except where the customer has specified that it must not be left in their absence. If this option is requested, and goods are left unsupervised Crystal Events and Design Ltd will not accept liability for the goods.
4.4 Once delivered the responsibility for the product is deemed to be the cardholder’s and any loss or damage to the product is then at your own risk. This is particularly notable when deliveries are made to public/work places such as hospitals, hotels etc where the signature of any authorized body is deemed to be proof of delivery
4.5 The company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.
4.6 The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.
4.7 In the case of a delivery being refused or aborted at the delivery address, we reserve the right to charge for a second delivery as our delivery obligation only stands for the first delivery attempt.
5.0 General Cancellation and Returns Information
5.1 Should an item arrive damaged, the customer must inform Crystal Events and Design Ltd in writing on the same day it is delivered. Crystal Events and Design Ltd will then advise the customer if they are to return the goods for exchange (in which case we will advise the most efficient transit method for return.
5.2 For full information on returns and exchanges, please review our Returns Policy
You are permitted to print and download extracts from this Website for your own use on the following basis:
a) No documents or related graphics on this Website are modified in any way;
b) No graphics on this Website are used separately from accompanying text.
6.1 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with that stated above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
7.0 Service Access
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
8.0 Links To and From Other Websites
Links to and from this website are provided solely for your convenience. If you use these links, you leave this website and so Crystal Events and Design Ltd accepts no responsibility. We have not reviewed all of these third part websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided “as is” without any conditions or other terms of any kind.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. In addition, any assistance given to the delivery driver i.e. helping lift items off the lorry, is done so at the customers discretion, Crystal Events and Design Ltd takes no responsibility for any injury sustained.
11 Nothing in these terms and conditions shall exclude or limit our liability for
- Death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977).
- Misrepresentation as to a fundamental matter.
- Any liability which cannot be excluded or limited under applicable law.
12 Governing Law & Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the lawns of England and Wales. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
All personalised products listed on our website contain sample image. Although every effort is made by our design team to ensure we delivery ‘as-seen’ items, sizes, fonts, colours and designs may all have slight variations from the image shown. Crystal Events and Design Ltd reserves the right for the creative license over all of its products. No refunds, discounts or compensation are available for the personalisation differing from that shown within the example image.
15 Healthy and Safety
Neither children or animals should be left unsupervised with any of the products purchased from this online store. For any queries in regards to the use of our products, please contact us via our contact page.